EPFO settles 96% claims

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Retirement fund body EPFO has settled 96.11 per cent of the claims filed during AprilJuly within the mandated 30 days period as per their citizen charter.

A review of the performance of the Employees' Provident Fund Organisation (EPFO), revealed that the proportion of claims settled within the 30 days period has increased from 88 per cent in the entire 2012-13 to 96.11 per cent April-July this year.

The review conducted by EPFO's central provident fund commissioner K K Jalan also revealed that in the month of July alone, 10.83 lakh claims were settled and out of that 10.66 lakh claims were settled within 30 days. Thus, 98.43 per cent claims in July were settled within 30 days.

In a bid to reduce the time consumed in the settlement of claims, EPFO has also planned to launch facility of online settlement of transfer of PF accounts on changing jobs in the next weeks. This would benefit over 13 lakh such applicants every year.

Besides, EPFO disposed 20,668 grievances in the month of July this year as compared to 13,414, which was the average for the preceding three months.

The grievances are being accorded the top-most priority and appropriate instructions are issued to all filed formations. The internetenabled EPF grievances management system has also been reactivated and about 96 per cent of the grievances registered through the portal have been disposed, Jalan said

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